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iPhone Sits on the Cusp of Consumer and Enterprise – Revisited
It’s hard to imagine a world without iPhones, but there was a time when RIM ruled the roost, Blackberry’s were ubiquitous enough to warrant the moniker “Crackberry,” and Blackberry Enterprise Server...
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There IS No Channel
Back in 2011 I first wrote about pervasive communications and how one of the challenges it presented was chaos: “The challenge now is pervasive communication has become chaotic — the sprawl of...
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Don’t Just Share, Give It Context
To Share Is Human; To Give Context, Divine. We live in a world of abbreviated communications. In place of extended conversation we have text messages, 140 character tweets, and emoticons. While these...
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3 Essentials of Cloud Implementation
I’ve had this conversation enough in the past year that I figured it was time to write it down. IT environments have become more complex with the advent of cloud services. Yes, cloud changes things....
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Managed Services Success Has Nothing To Do With Technology
I’ve been making the rounds at IT Service Management trade shows. The impressive array of tools and technology now available to IT service professionals makes me jealous compared to what was available...
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The 4 Roles Of The Modern MSP
The times, they are a changin’. When I look at my roles as an MSP and integrator at the turn of the century the equation for success started with selling solutions. In the SMB space, this consisted of...
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An Open Letter to Managed Services Buyers and Sellers
The names may change but the fundamentals stay the same. When I first started in IT they called it outsourcing. It was something big companies did and the service was delivered by other big companies....
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Farewell to Windows 2003 Server, Hello Cloud
Did you feel it? We passed a milestone in infrastructure technology, a vestige of our 20th century infrastructure roots. When it comes to technology, what we hear in the media is often not a reflection...
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The Weakest Point of Most IT Organizations
There are many arguments for and against outsourcing and managed services. However, there is one compelling reason — and perhaps the weakest point in most IT organizations — that is not often...
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Getting Ready For The MSP
They say a clean desk is the sign of a sick mind. At least I’d like to believe that’s true, considering the sorry state of mine. And while I can usually find what I’m looking for in the chaos of...
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